LifeBoard Bangladesh — Refund Policy
Serving Humanity | Healthcare • Education • Agriculture • Community Development
Building a Better Bangladesh
Last Updated: August 13, 2026
LifeBoard Bangladesh believes that customer trust is one of our greatest achievements. We place the highest importance on providing genuine products, reliable services, transparent transactions, and a satisfactory customer experience.
Depending on the type of product or service, customers may make payments through Cash on Delivery, bKash, Nagad, Rocket, Debit/Credit Card, Bank Transfer, Online Payment Gateway, or other payment methods approved by LifeBoard Bangladesh.
For certain products or services, advance payment may be required depending on the nature of the product, Healthcare Service, Agriculture Product, Advance Booking, Customized Order, or other operational requirements.
We always make every effort to deliver products and provide services within the expected timeframe. However, due to stock availability, supplier limitations, technical issues, delivery problems, or unforeseen circumstances, it may not always be possible to fulfill an order completely.
If LifeBoard Bangladesh is unable to supply a Prepaid Order, or if an order is cancelled before delivery in accordance with the applicable terms, the eligible amount will be refunded according to this Refund Policy.
A) Refund Method
If LifeBoard Bangladesh is unable to provide a Prepaid Product or Service, or if an eligible Prepaid Order is cancelled before delivery, the refund will generally be processed through the same payment method used by the customer, where technically and operationally possible.
Applicable payment methods may include:
- bKash
- Nagad
- Rocket
- Debit/Credit Card
- Bank Transfer
- Online Payment Gateway
- Other approved Payment Methods
If a refund through the original payment method is technically not possible, LifeBoard Bangladesh may contact the customer to determine an alternative approved Refund Method.
B) Refund Processing Time
If a Prepaid Order cannot be supplied, or an eligible order is cancelled before delivery, the refund may generally take 7–10 business days from the date the refund is approved.
This period does not include additional processing time required by:
- Banks
- Mobile Financial Service Providers
- Card Networks
- Payment Gateways
- Other Financial Institutions
Depending on the product, service, supplier processing time, and specific order terms, additional time may be required in certain circumstances.
If the customer does not receive the refund within the applicable timeframe, they should contact LifeBoard Bangladesh Customer Support.
C) Refund Notification
Once the Refund Process has been completed, LifeBoard Bangladesh may notify the customer through:
SMS, Phone Call, Email, WhatsApp, or other approved communication channels.
If the customer receives a Refund Notification but does not receive the applicable amount, they should contact Customer Support promptly.
D) Refund-Related Complaints
If the customer does not receive the refund within the applicable timeframe, or has any complaint regarding a refund, they should contact LifeBoard Bangladesh Customer Support.
When contacting us, please provide:
- Order Number
- Customer Name
- Mobile Number
- Payment Information
- Refund Reference, if provided
- Relevant proof or transaction information
🌐 Website: www.lifeboardbd.org
E) Refundable Amounts
1. Cancellation of a Prepaid Order
If a customer requests cancellation of a Prepaid Order and the order has not reached a stage where cancellation is no longer applicable, the amount paid may be refunded subject to the applicable terms.
2. LifeBoard Fails to Provide a Product or Service
If LifeBoard Bangladesh fails to provide a Prepaid Product or Service, the amount paid will be refunded where applicable.
3. Product Not Available in Stock
If a product included in a Prepaid Order is unavailable and cannot be sourced within the expected timeframe, LifeBoard Bangladesh may discuss the matter with the customer and:
a) Refund the amount paid for that product; or
b) Deliver the remaining available products in the order.
4. Excess Payment
If a customer accidentally pays more than the stated price of a product through Online Payment, the excess amount will be refunded after verification.
5. Technical Payment Error
If a technical error causes an amount greater than the applicable price to be charged, the excess amount will be refunded after verification of the relevant evidence.
6. Partial Order Cancellation
If a specific product in a Prepaid Order cannot be supplied due to stock or supply issues, the amount paid for that unavailable product may be refunded, while the remaining products may be delivered.
7. Refund Under the Return & Replacement Policy
If a defective product is reported within the applicable period under LifeBoard Bangladesh’s Happy Return, Replacement & Refund Policy, and Replacement is not possible, the product price may be refunded after verification.
8. Shipping Charge for Returned Products
For Return/Replacement cases, generally only the product price will be refundable unless otherwise stated in LifeBoard Bangladesh’s applicable policy.
Return Shipping, Courier, or Delivery Charges are generally non-refundable.
9. Physical Damage
Refund will generally not apply to Physical Damage caused by customer use, misuse, incorrect application, negligence, or damage that occurred while the product was in the customer’s possession.
F) Non-Refundable Amounts
1. Gift Voucher
Amounts paid through a Gift Voucher are generally not eligible for direct Cash Refund.
Where applicable, the value of a cancelled order may be retained as a Voucher/Credit for use toward a future order.
2. LifeBoard Balance/Credit
If an amount is retained as LifeBoard Balance/Credit at the customer’s request, the applicable terms for using that Balance/Credit will apply.
Amounts maintained as LifeBoard Balance/Credit may be used for future Orders or Services instead of being refunded as cash, subject to the applicable terms.
3. Promotional Credit / Bonus
Promotional Credit, Bonus, Coupon, Discount, or Campaign Benefits are generally not refundable in cash.
Such benefits must be used according to the applicable Campaign Terms & Conditions.
4. Cashback
If an order is cancelled or a refund becomes necessary during a Cashback Offer, the Cashback amount may not be included as part of the refundable amount.
The specific Terms & Conditions of the relevant Cashback Offer will apply.
5. Return Shipping/Delivery Charge
Return Shipping, Courier, or Delivery Charges paid by the customer for a Return or Exchange are generally non-refundable unless otherwise specified in the applicable LifeBoard Bangladesh policy.
6. Cash on Delivery
If the customer selects Cash on Delivery and has not made any payment for the product at the time of delivery, there is no paid amount to refund and therefore no Monetary Refund will be applicable.
However, if an eligible Return/Replacement or other Customer Compensation applies, it will be considered according to the relevant policy.
G) Important Instructions
To receive a refund, customers must provide accurate:
Order Information • Payment Information • Mobile Number • Bank/MFS Information
LifeBoard Bangladesh will not be responsible for delays caused by incorrect payment or account information provided by the customer.
A customer may not claim multiple refunds for the same Order.
Once the Refund Process has been initiated, delays caused by the Payment Provider’s processing time may be outside the control of LifeBoard Bangladesh.
H) Refund Policy and Other Policies
Depending on the circumstances, the following LifeBoard Bangladesh policies may also apply:
Happy Return Policy
Replacement Policy
Warranty Policy
Product-Specific Terms & Conditions
Service Terms & Conditions
Return, Replacement, Cancellation, and Refund Terms may vary depending on the Product or Service.
Customers are therefore encouraged to review the applicable Product/Service Page and relevant terms before placing an order.
LifeBoard Bangladesh
Serving Humanity | Healthcare • Education • Agriculture • Community Development
Building a Better Bangladesh
Genuine Products • Fast Delivery • Trusted Service
Your Trust is Our Responsibility.
Your Satisfaction is Our Inspiration.
Serving Humanity is Our Commitment.
Note: This Refund Policy may be updated or modified from time to time based on the type of product, type of service, payment method, Supplier/Manufacturer Terms, operational requirements, and applicable laws.