LifeBoard Bangladesh — Happy Return, Replacement & Refund Policy
FAQ | Happy Return, Replacement & Refund Policy
Serving Humanity | Healthcare • Education • Agriculture • Community Development
Building a Better Bangladesh
Effective Date: August 13, 2026
LifeBoard Bangladesh places the highest priority on the satisfaction, trust, and safe shopping experience of our customers, service recipients, farmers, students, and communities.
We work to provide quality products and services in the areas of Healthcare, Education, Agriculture, and Community Development, along with selected essential products and services.
We always make every effort to deliver the correct, genuine, quality product according to the customer’s order. However, if a product is unintentionally delivered defective, damaged, incorrect, or significantly different from the ordered description, Happy Return, Replacement, Repair, or Refund may be available subject to the terms below.
Our commitment:
Honesty • Service • Quality • Customer Trust
01. What is LifeBoard Happy Return?
LifeBoard Happy Return is a customer care facility designed to support our customers when a product purchased from LifeBoard Bangladesh is found to be defective, damaged, incorrect, or significantly inconsistent with the order.
After reviewing the complaint, LifeBoard Bangladesh may provide, where applicable:
Replacement | Repair/Service | or Refund
We believe:
“Serving Humanity begins with serving our customers with honesty, care and responsibility.”
02. When is Happy Return applicable?
Happy Return may apply in cases involving:
- A defective product
- A damaged product
- A wrong product
- Incorrect size, colour, or variant
- A significant difference between the ordered and delivered product
- Missing essential accessories or components
- Expired products, where applicable
- A significant mismatch between the product received and the product description
Defect-free products may not be eligible for return simply because of a change in personal preference, unless the specific Product Return Policy states otherwise.
03. How can I submit a Happy Return complaint?
Customers must notify LifeBoard Bangladesh of any product-related problem within 7 days of receiving the product.
Where applicable, customers should provide:
- Order Number
- Customer Name
- Mobile Number
- Detailed description of the problem
- Clear photographs of the product
- Photographs of the package
- Serial Number/Barcode photographs, where applicable
- Delivery/Unboxing Video, where required
Website:
Complaints may also be submitted through the designated Customer Support, WhatsApp, or Email channels of LifeBoard Bangladesh.
04. In which cases may Return/Replacement apply?
Happy Return/Replacement may apply in the following cases:
a) A different product is delivered instead of the product ordered.
b) The product is visibly broken or damaged at the time of delivery.
c) The product is received in defective condition.
d) There is a significant mismatch between the Product Description and the product delivered.
e) A different Size/Colour/Variant is delivered than the one ordered.
f) Required accessories or components are missing.
g) An expired product is delivered, where applicable.
h) The packaging is damaged in a way that affects the safety or usability of the product.
i) An applicable gift or accessory included with the order is missing.
The above complaints must be reported within 7 days of receiving the product.
05. What happens with Healthcare products and services?
For Healthcare-related products and services offered by LifeBoard Bangladesh, the specific terms applicable to the relevant product or service will apply.
For health products, medical supplies, diagnostic-related items, or personal healthcare products, certain products may be non-returnable due to health, hygiene, or safety requirements.
Customers are therefore requested to review the specific Return, Replacement, or Service Terms before placing an order.
No medical or healthcare decision should be made solely on the basis of this Return Policy.
06. What happens with Agriculture products?
For agricultural products offered through LifeBoard Bangladesh, including agricultural inputs, fertilizers, vermicompost, plant-care products, and other agriculture-related products, customers may submit a complaint within the applicable period if:
- The wrong product is delivered
- The product is damaged
- The package or seal is damaged
- A different product is delivered instead of the ordered product
- There is a significant mismatch with the Product Description
However, Return/Replacement may not apply to problems resulting from normal use, incorrect application, improper storage, misuse, or customer negligence.
07. What conditions must be followed when returning a product?
For Return or Replacement:
a) The product should remain in its original condition as far as reasonably possible.
b) Original Packaging, Label, Manual, Warranty Card, and Accessories must be returned where applicable.
c) The Serial Number/Barcode must not be altered, removed, or damaged.
d) Return/Replacement will generally not apply to damage caused by misuse or negligence.
e) Purchase Invoice/Order Information may be required.
f) Damage caused after use must not be claimed as delivery-related damage.
08. What happens to products with Warranty or Guarantee?
For products covered by a Warranty or Guarantee, the relevant Manufacturer/Supplier Warranty Terms & Conditions will apply.
For Warranty claims:
- Original Invoice/Order Information may be required.
- The Original Box and Warranty Card should be preserved.
- Accessories should be preserved.
- Warranty may not apply in cases of Physical Damage.
- Damage caused by water, fire, electricity, misuse, or negligence may not be covered.
- Repair, Service, or Replacement may be provided according to the decision and policy of the Manufacturer/Supplier.
09. How long may Warranty Service take?
For Warranty Service, after the product is received by LifeBoard Bangladesh, it may be inspected and, where necessary, forwarded to the relevant Supplier/Manufacturer.
Service/Repair may normally take 10–15 business days or longer.
Additional time may be required depending on spare-part availability, Supplier/Manufacturer Service Policy, product type, or other circumstances.
10. How should I return a product under Happy Return?
The return method may depend on the product type and the customer’s location.
Within Dhaka
Where applicable, LifeBoard Bangladesh’s designated Delivery/Support Team may arrange collection of the product.
Outside Dhaka
Customers may be required to send the product through a designated Courier Service according to the instructions provided by Customer Support.
Customers must contact Customer Support and obtain approval and the Return Address before sending a product.
11. Where should I send a defective product?
Before sending any product back, customers must contact LifeBoard Bangladesh Customer Support.
The Support Team will provide the necessary:
Return Approval → Return Address → Courier Method → Delivery Instructions
Sending a product without prior approval may cause delays in the Return Processing.
12. How soon will I receive a Replacement Product?
After the returned product reaches LifeBoard Bangladesh, the product and complaint will be reviewed through the necessary Quality Check/Verification process.
Once a Replacement is approved, LifeBoard Bangladesh will generally arrange delivery of the replacement product within 3–5 business days.
Additional time may be required if the product is out of stock, needs to be collected from a Supplier, or requires Manufacturer Service.
13. Can I receive an immediate Refund for a defective product?
Generally, a Refund will not be provided immediately simply because a defective product has been returned.
The usual process will be:
Verification → Replacement / Repair → Refund, where applicable
If Replacement or Repair/Service cannot reasonably be provided, a Refund may be arranged where applicable.
Once a Refund is approved, the amount will be returned according to the applicable payment method and processing requirements.
14. Within how many days must I request a Return?
Customers must notify LifeBoard Bangladesh within 7 days of receiving the product regarding any defect, damage, wrong product, or significant mismatch with the order.
After 7 days, Happy Return/Replacement may no longer be applicable.
For products covered by Warranty, the relevant Warranty Period and Warranty Terms will apply.
15. What should I do at the time of delivery?
We kindly request our valued customers to check the package and product condition before accepting the delivery whenever possible.
In particular:
- Check whether the package is torn or opened.
- Check for visible damage to the package.
- Verify the Product Name/Variant.
- Where appropriate, record an Unboxing Video in the presence of the Delivery Agent.
- If the product appears seriously damaged, immediately notify the Delivery Agent.
For complaints involving Wrong Product, Missing Items, or Visible Damage, an Unboxing Video may be considered important supporting evidence.
16. In which cases will Return/Replacement generally not apply?
Return/Replacement may not apply in the following circumstances:
- The product is damaged due to customer misuse or negligence.
- The product has been excessively used or modified.
- Required Original Packaging or Accessories are missing.
- The Serial Number/Barcode has been altered or damaged.
- The applicable Return Period has expired.
- The product has normal wear and tear from use.
- The customer simply changes their personal preference, where no return facility is provided.
- The issue falls outside the applicable Warranty Terms.
- The Return/Replacement claim is based on inaccurate or misleading information.
- The product is non-returnable for health, hygiene, or safety reasons.
17. How will Return/Replacement decisions be made?
LifeBoard Bangladesh may follow the process below depending on the nature of the complaint:
Complaint Received
↓
Photo/Video/Information Verification
↓
Product Inspection
↓
Quality Verification
↓
Replacement / Repair / Refund Decision
Customer Support may request additional photographs, videos, invoices, packaging information, or physical inspection of the product where necessary.
18. LifeBoard Customer Commitment
LifeBoard Bangladesh is not only focused on delivering products and services; we are committed to building long-term trust and creating positive impact in people’s lives.
Our broader commitment is:
Serving Humanity
Healthcare • Education • Agriculture • Community Development
Building a Better Bangladesh
We want every customer to receive a safe, transparent, reliable, and satisfactory experience when using our products and services.
Your Trust is Our Responsibility.
Your Satisfaction is Our Inspiration.
Serving Humanity is Our Commitment.
LifeBoard Bangladesh
Serving Humanity | Healthcare • Education • Agriculture • Community Development
Building a Better Bangladesh
Genuine Products • Fast Delivery • Trusted Service
Policy Note: This policy may be updated from time to time based on product category, Supplier/Manufacturer Warranty Terms, operational requirements, and applicable laws. For the specific Return, Replacement, Warranty, or Service conditions of a particular product, customers should refer to the relevant Product Page or contact LifeBoard Bangladesh Customer Support.